Contact Customer Service within 14 days and follow their instructions to proceed with your request.

To request a refund, please contact us within 14 days of your order date , specifying your order number and the reason for your request.

Bottles must be intact and unopened . Returns must be made using the same packaging in which they were shipped , to ensure their integrity during transport.

Shipping costs are the responsibility of the customer.

Once we receive your request, our customer service will provide you with all the details to proceed with the return , based on the reason indicated.

After receiving and inspecting the goods, we will process the refund via bank transfer, within the expected timeframe.

For any questions or needs, our team is at your disposal.

If you receive one or more damaged bottles, please contact Customer Service immediately by email or phone. You may be asked to ship the bottle back to us return and send us some photos with a description of the damage (photo of damaged product, complete photo of shipping box, legible photo of shipping label on box) damaged, photo of the courier delivery receipt) to allow us to verify the problem and intervene accordingly.

During delivery, if obvious damage is found to the packaging and contents, it is necessary to sign the copy of the delivery receipt that the courier retains indicating: I ACCEPT WITH RESERVATION and specifying the problem encountered (e.g. wet package, broken package, reconditioned package, etc.

If you find corky taint in one or more wines, you can contact Customer Service to receive instructions on the procedure to follow.

Bottles deemed non-compliant, with at least 2/3 of the contents and with the original cap, must be sent in the original packaging to our headquarters.

Upon receipt, our sommelier will proceed to verify the reported defect and, if it is confirmed, we will refund the relevant bottles.